Terms & Conditions
Strawberry Skys Terms and Conditions
Please read the following carefully before you make a booking. When you make a booking you are agreeing to our terms. In exceptional circumstances (for example relating to coronavirus restrictions) we may need to alter these terms after you have booked, in which case we will ask you to review and agree to the new terms before proceeding with your holiday.
Due to the ongoing health crisis we have made the following amendments to our terms. The person responsible for the booking must agree to these before proceeding with the stay at Strawberry Skys Yurts.
You (the person named on the booking) agree that all guests will adhere to UK Govt/Welsh Assembly COVID guidelines and regulations particularly concerning shielding individuals, travel requirements, family groupings, hygiene and social distancing measures.
Prior to your stay
If you or those coming with you:
- are experiencing any suspected symptoms associated with COVID 19
- have confirmed COVID 19
- have been instructed to isolate/self-quarantine through NHS track/trace
- re isolating as a result of contact with any person with suspected or confirmed COVID you and accompanying guests agree not travel to the property and will contact Strawberry Skys Yurts immediately.
During your stay
Whilst staying at Strawberry Skys Yurts if you or any of your party:
- are experiencing any suspected symptoms associated with COVID 19
- are diagnosed with suspected COVID 19
- have been instructed to isolate/self-quarantine through NHS track/trace
- enter self – quarantine as a result of contact with any person with suspected or confirmed COVID you will immediately contact Strawberry Skys Yurts to inform them. As a ‘rule of thumb’ you agree to vacate the site as a group and return to your permanent home address as soon as practicable on the day of notification.
If an extension to your stay or any of your parties stay is required to facilitate self-quarantine you agree to pay for any additional nights at the advertised rate and to compensate for any additional costs incurred by Strawberry Skys Yurts (e.g. any cancellation costs incurred as the result of cancelling near future guest bookings).
You agree to adhere to the departure checklist, each yurt will have its own checklist. This includes the following COVID specific actions:
- To vacate the site on or before 10am, unless agreed in advance.
- Remove mattress protectors and deposit them in laundry bags as supplied.
- To leave the property as you found it utilising supplied anti-bacterial wipes/paper towel/spray (supplied) on relevant surfaces and high touch areas as detailed in guest checkout list to minimise potential infection risk to cleaners entering the property.
- Remove all rubbish, including from yurt and toilet/shower unit bins. All rubbish must be sorted into the correct onsite recycling bins highlighted in the welcome pack.
Following Your Stay
Within the seven (7) days following your departure if you or any of your party:
- experience any suspected symptoms associated with COVID 19
- have contracted confirmed or suspected COVID 19 you will immediately inform Strawberry Skys Yurts so that any necessary measures can be taken in relation to anyone who may have had contact associated with the site at the time of your stay or immediately following it, including guests who have followed your party.
Cancellation due to Covid-19
If you are unable to travel to us due to UK lockdown restrictions that have been set by either the Welsh, English or Scottish Government and your booking was make directly with us you will be issued with a refund for the amount paid minus the £5 booking fee. Bookings made through third party website (Pitch-Up, Campsites) will be refunded the amount paid minus the commission on the the booking and the booking fee.
We can not issue refunds if you or someone in your party can not travel due to testing positive for COVID-19 or are having to self isolate. We strongly advise that you take out holiday insurance. We will need written confirmation of the cancellation, via email, from the person named on the booking. We will then do our best to resell your holiday, if successful you will be offered a voucher for the amount the holiday resold minus an administration fee of £30. As we are small business we regret can not offer refunds however each cancellation will be reviewed on a case by case basis.
Booking and Payments
We require a 25% deposit to secure the booking.
Payment must be made within 24 hours of booking. If we have not received your payment in this time we will assume that you no longer wish to proceed and will cancel your booking.
The balance will be due within 6 weeks of arrival. If arrival is within 6 weeks of booking then full payment is required to secure the booking.
A reminder for the balance payment will be sent 7 days before the due date.
Strawberry Skys Yurts reserves the right to cancel any booking if payment deadlines are not met.
We are happy for you to pay for your holiday in instalments. If you would like to do this then please feel free to contact us for details.
All bookings made through our website or through third party websites are provisional until confirmed by us.
Any discount codes must be entered at the time of booking as they can not be added on after.
Strawberry Skys Yurts reserves the right to request an additional damage, cleaning and noise deposit on any booking. This deposit must be paid prior to arrival and will only be used against damage caused, if an unreasonable mess has been left by guests or if our noise policy is not adhered to. Any damage deposits taken will be returned within 7 days of departure.
Cancellations and Insurance
In the event of you needing to change your dates or cancel your holiday please contact us immediately. Any cancellations or changes must be confirmed via email by the person named on the booking. As we are a small business we can not offer refunds. However if your holiday is over 12 weeks away we will be happy to move your dates within 6 months, free of charge.
If your holiday is within 12 weeks and you need to cancel, we will do our best to re-sell your original dates. If resold we will refund you the amount the holiday sold for minus a £30 administration fee. We are unable to change dates of bookings if they are within twelve weeks.
Strawberry Skys Yurts are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots, or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”).
We strongly recommend that all guests take out adequate holiday insurance before they book to cover cancellation, public liability, personal belongings etc.
We can not be held responsible for severe weather conditions, if the weather makes it unsafe for guests stay we will inform you as soon as possible and rearrange your stay subject to availability. We will not accept liability or responsibility for any loss, including consequential loss under.
If your booking is through a third party website then please make sure you have fully read their terms and conditions.
Strawberry Skys Yurts reserves the right to refuse entry, cancel bookings, or instruct people to leave for any reason (for example dangerous weather conditions, or inappropriate behaviour by guests)
At the present time (January 2021) we are ONLY excepting groups made up of one household per yurt this will be reviewed so please contact us if you wish to discuss this.
The person named on the booking is responsible for the booking and any payments. It is essential that the person named on the booking passes on all relevant information to everyone in the group including these terms and conditions, what to bring and directions to the site. If anyone in the group fails to adhere to our terms and condition the entire group may be asked to leave and no refund will be given. If making a booking for multiple yurts you must ensure that you do not exceed the maximum number of people for each yurt as stated on our website and that at least one guest in each yurt is over 21 years old.
Access to the site and the yurts is from 4pm to 8pm. Please do not arrive before 4pm unless you have agreed this with us in advance. Please let us know your approximate time of arrive at least one day before you travel and advise us on the day if you are going to be later than planned. This is so that we can ensure someone is here to greet you and show you to your yurt. We strongly advise that all guests arrive before dark to make it easier to navigate around the site.
You will be emailed a link to our online “Welcome Pack” prior to your stay which can be up loaded to your phone and tablet and forward to the other guests in your group. This pack contains information about the site, the facilities and important fire safety guidelines which must be read by everyone.
You must vacate the site by 10am on the day of your departure. If you would like a later check-out time then please ask and we will do our best to accommodate.
The yurts and site must be left exactly as it was when you arrived. All futons should be put back in their upright position and all rubbish should be disposed of correctly. The kitchen and loos should be left clean and tidy, with all crockery washed and put away. Please turn off ALL lights before you leave. If we are in when you leave and you would like to say goodbye then feel free to pop down to the house but we won’t be offended if you don’t.
Damage and Breakages
If you do break, damage or spill anything we would ask that you report it to us, so that we can make arrangements to replace or repair it for the next guests. We will only charge for replacement or cleaning in exceptional cases as we accept that a degree of wear and tear is to be expected.
We welcome well behaved, clean, friendly dogs if booked in advance. We only allow a maximum of four dogs onsite at one time. Please be aware that this is a working smallholding and a family friendly site, dogs that stay here MUST be used to children, other animals (including chickens, cats and sheep) and other dogs. Dogs must be kept on a lead and under control at all times. Under no circumstances are dogs allowed on ANY of the furniture including the futons and chairs. Any excessive cleaning or damage will be charged for and must be paid within 14 days of departure. Dogs are not allowed inside the kitchen or toilet facilities. They are permitted in the covered seating area outside the kitchen however please be mindful of other guests that may not like dogs. You must clean up dog mess immediately and place it in the dog waste bin. Please do not leave your dog unattended while on the site, especially inside the yurts.
We request that noise be kept to a minimum after 10pm, this means no amplified music, singing, shouting or dogs barking. Groups must ensure that everyone adheres to this. Any complaints received about noise from guests will be taken seriously.
We believe that children should be able to enjoy the freedom our site offers and have fun when here. Please be aware of the dangers onsite such as uneven ground, raised platforms and the woodshed. You are responsible for your child safety and Strawberry Skys can no be held liable for any incident involving children. Children should not be left unsupervised especially around the campfire and woodburner. Please do not let children cross over the boundaries to the neighbouring fields, the garden or woodland.
If you wish to have visitors during your stay you must have pre-approved from us by email before you arrive. Visitors must adhere to these terms and conditions. They will also be subject to an additional charge and must leave the site by 9pm.
The Site and Yurts
Our site is set on a hill so a degree of physical fitness is required. We provide wheelbarrows/trollies for transporting your belongs and wood up to your yurt. As the kitchen area is shared we ask you to please clean up after yourself and try to accommodate the usage of others. All rubbish MUST be sorted and placed in the correct recycling bins provided. Outdoor shoes must not be worn inside the yurt, for this reason we advise you to bring slippers or other easy to kick off footwear.
The yurts, kitchen, patio and toilets are all no smoking/no vaping areas. No candles, paraffin lanterns or naked flames are allowed inside the yurts or kitchen.
Your property and personal belongings are your responsibility, please keep your valuables with you at all times. We can not be held responsible for loss or damage to property or vehicles while onsite. Any property left behind after checkout must be claimed within three weeks, if not claimed it will be disposed of. You will need to cover the cost of retuning items by post.
Fire and General Safety
Each yurt has a smoke detector, carbon monoxide detector and a fire extinguisher. Fireguards can be provided for the woodburners upon request. Firewood is provided with no additional charge and represents a significant cost to ourselves, we therefore ask our guests to be respectful of this by only burning what is required. Campfires must be kept small and manageable and never leave the campfire or wood burner unattended. All guests MUST read and follow the fire safety guide in the welcome pack. We take every care to ensure you have a safe and enjoyable holiday, but cannot be held liable for any accidents, personal injury, loss or damage or consequential loss during your stay.
Gift Vouchers and Competition Prizes
If you are lucky enough to have been given a gift voucher or win a stay with us please be aware of the following; these relate to both vouchers and prizes issued by Strawberry Skys. They have no cash value and can not be returned in exchange for cash. They are subject to availability so please be aware of the expiry date given. Competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other social network. Vouchers and prizes are not transferable. We reserve the right to cancel vouchers and prizes without notice in the event of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots, or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”).
Strawberry Skys Yurts reserves the right to change or amend these booking terms at any time.
The yurts are situated down a rough track which is steep towards the bottom. It is passable for vehicles with normal ground clearance but not for low profile sports cars, or in adverse weather such as snow and ice. If you are at all concerned then please feel free to leave your car by the gate, call us (on 07932 023 158) and we will collect you.