Terms & Conditions
Please read the following carefully before you make a booking. When you make a booking you are agreeing to our terms. Strawberry Skys Yurts reserves the right to refuse entry, cancel bookings, or instruct people to leave for any reason (for example dangerous weather conditions, or inappropriate behaviour by guests)
Booking and Payments
We require a non-refundable 25% deposit to secure the booking. The balance will be due within 6 weeks of arrival.
If arrival is is within 6 weeks of booking then full payment is required to secure the booking.
Payments must be made within 24 hours of booking. If we have not received your payment in this time we will assume that you no longer wish to proceed and will automatically cancel your booking.
If the deposit payment is made by credit or debit card the balance payment will be taken automatically from the same card. Please contact us if you do not wish for it to be taken automatically or if you would like the payment taken on a different card.
Balance payments must be received within 7 days of the date specified on your booking summery.
Strawberry Skys Yurts reserves the right to cancel any booking if payment deadlines are not met.
If you wish to pay the balance of your holiday in instalments then please contact us.
All bookings made through our website or through third party websites are provisional until confirmed by us.
Strawberry Skys Yurts reserves the right to request an additional damage, cleaning and noise deposit on any booking. This deposit must be paid prior to arrival and will only be used against damage caused, if an unreasonable mess has been left by guests or if our noise policy is not adhered to. Any damage deposits taken will be returned within 7 days of departure.
We strongly recommend that all guests take out adequate holiday insurance before they book to cover cancellation, public liability, personal belongings etc.
In the event of you needing to cancel your holiday please contact us immediately. Any cancellations or changes must be confirmed in writing/email by the person named on the booking. Deposit payments are non-refundable.
If you cancel your holiday 8 weeks or more in advance then you can transfer your deposit to other dates (within the same year) subject to a £25 administration charge.
If you have paid in full for your holiday and need to cancel then we will offer to resell the dates for you, provided it is more than 2 weeks from the arrival date. If successful we will refund you the amount the holiday resold for minus the non-refundable deposit payment and a £25 administration charge.
You will not be reimbursed if the holiday is not resold or if the cancellation is made within 14 days of arrival date. Again we stress this
Holiday dates can not be changed within 8 weeks of the arrival date.
In the unlikely event of the yurts not being available due to fire, flood, storm risk/damage or other unforeseen circumstances then we will refund the full cost of the holiday. We will not accept liability or responsibility for any loss, including consequential loss.
If your booking is through a third party website then please make sure you have fully read their terms and conditions also.
The person named on the booking is responsible for the booking and any payments. It is essential that the person named on the booking passes on all relevant information to everyone in the group including these terms and conditions, what to bring and directions to the site. If anyone in the group fails to adhere to our terms and condition the entire group may be asked to leave and no refund will be given. If making a booking for multiple yurts you must ensure that you do not exceed the maximum number of people for each yurt as stated on our website and that at least one guest in each yurt is over 21 years old.
Access to the site and the yurts is from 3pm to 7pm. Please do not arrive before 3pm unless you have agreed this with us in advance. Please let us know your approximate time of arrive at least one day before you travel and advise us on the day if you are going to be later than planned. This is so that we can ensure someone is here to greet you and show you to your yurt. In the unlikely event that we are unable to be around when you arrive or if you are arriving after 7pm will email you a map of the site. We strongly advise that all guests arrive before dark to make it easier to navigate around the site.
Inside your yurt you will find a “Welcome Pack” which must be read and followed by every guest. This pack contains information about the site, the facilities and important fire safety guidelines.
You must vacate the site by 11am on the day of your departure. If you would like a later check-out time then please ask and we will do our best to accommodate.
The yurts and site must be left exactly as it was when you arrived. All futons should be put back in their upright position and all rubbish should be disposed of correctly. The kitchen and loos should be left clean and tidy, with all crockery washed and put away. Please close ALL doors and turn off ALL lights before you leave. If we are in when you leave and you would like to say goodbye then please do feel free to pop down to the house but we won’t be offended if you don’t.
Damage and Breakages
If you do break, damage or spill anything we would ask that you report it to us IMMEADIATLY, so that we can make arrangements to replace or repair it for the next guests. We will only charge for replacement or cleaning in exceptional cases as we accept that a degree of wear and tear is to be expected.
We welcome well behaved, clean, friendly dogs if booked in advance. Sorry we can not accept breeds/crossbreeds listed in the Dangerous Dogs Act or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa. We only allow a maximum of four dogs onsite at one time. Please be aware that this is a working smallholding and a family friendly site, dogs that stay here MUST be used to children, other animals (including chickens, cats and sheep) and other dogs. Dogs must be kept on a lead and under control at all times. Under no circumstances are dogs allowed on ANY of the furniture including the futons and chairs. Any excessive cleaning or damage will be charged for and must be paid within 14 days of departure. Dogs are not allowed inside the kitchen or toilet facilities. They are permitted in the covered seating area outside the kitchen however please be mindful of other guests that may not like dogs. You must clean up dog mess immediately and place it in the dog waste bin. Please do not leave your dog unattended while on the site, especially inside the yurts. We allow a maximum of one large dog (up to a maximum weight of 35kg) or two small/medium dog (maximum weight of 20kg) in Ash, Cherry and Oak Yurt. In Willow yurt we allow one small/medium dog.
We request that noise be kept to a minimum after 10pm, this means no amplified music, singing, shouting or dogs barking. Groups must ensure that everyone adheres to this. Any complaints received about noise from guests will be taken seriously.
We believe that children should be able to enjoy the freedom our site offers and have fun when here. You are responsible for your child safety the dangers onsite such as uneven ground, raised platforms and the woodshed. Children should not be left unsupervised especially around the campfire and woodburner. Please do not let children cross over the boundaries to the neighbouring fields, the garden or woodland.
If you wish to have visitors during your stay you must have pre-approved from us by email before you arrive. Visitors must adhere to these terms and conditions. They will also be subject to an additional charge and must leave the site by 9pm.
The Site and Yurts
Our site is set on a hill so a degree of physical fitness is required. We provide wheelbarrows for transporting your belongs and wood up to your yurt. As the shower, loo, kitchen areas are shared we ask you to please clean up after yourself and try to accommodate the usage of others. All rubbish MUST be sorted and placed in the correct recycling bins provided. Outdoor shoes must not be worn inside the yurt, for this reason we advise you to bring slippers or other easy to kick off footwear. The yurts, kitchen, patio and toilets are all no smoking/no vaping areas. No candles, paraffin lanterns or naked flames are allowed inside the yurts or kitchen.
Your property and personal belongings are your responsibility, please keep your valuables with you at all times. We can not be held responsible for loss or damage to property or vehicles while onsite. Any property left behind after checkout must be claimed within three weeks, if not claimed it will be disposed of. You will need to cover the cost of retuning items by post.
Fire and General Safety
Each yurt has a smoke detector, carbon monoxide detector and a fire extinguisher. Fireguards can be provided for the woodburners upon request. Firewood is provided with no additional charge and represents a significant cost to ourselves, we therefore ask our guests to be respectful of this by only burning what is required. Campfires must be kept small and manageable and never leave the campfire or wood burner unattended. All guests MUST read and follow the fire safety guide in the welcome pack. We take every care to ensure you have a safe and enjoyable holiday, but cannot be held liable for any accidents, personal injury, loss or damage or consequential loss during your stay.